Customer Experience Manager

Tesla

Responsibilities

The Role

Our Customer Experience
Managers are seasoned retail veterans and naturally charismatic leaders. In
this role, you will be responsible for collaborating with your Store leader to
lead the recruitment, training, development and overall management of a dynamic
store team that will help Tesla accelerate the world’s transition to
sustainable transportation.  You will be challenged to support your team
through training, coaching, motivating and analyzing sales performance. You
will be tasked with identifying events in the local market that will maximize
Tesla’s brand exposure and create more Tesla owners. You will be measured and
rewarded by your ability to achieve a cumulative store sales target, drive
optimal team performance, and maintain store operations.  To succeed at
Tesla, you must be energetic, highly organized, and hard working. You should
have a passion for sustainable energy and the ability to create exceptional
customer experiences. While individual contributions will be recognized,
teamwork is essential to achieve the highest level of success. We will reward
team players who help others succeed and empower the team around them.

Requirements

Requirements

  • Bachelor’s degree or equivalent
    work experience
  • 2+ years applicable experience
    with proven track record to meet or exceed goals
  • Self-starting entrepreneur with
    exceptional management skills and great attention to detail
  • Ability to prioritize multiple
    projects and adhere to business-critical deadlines
  • Excellent written and verbal
    communication skills
  • Dedicated and ethical approach to
    sales and sales operations
  • Ability to develop collaborative
    relationships and act as a well-respected, trusted partner that others
    want to work with
  • Ability to work evenings and
    weekends in a retail environment
  • Ability to relocate as needed
  • Valid driver’s license in the
    country in which you are applying, 2-year minimum driving record required
    with a clean driving history
  • Ability to obtain appropriate
    state licensing, where applicable

    Employee Benefits

    ·        
    Full benefits from day 1 for you and your eligible dependents

    ·        
    Aetna PPO and HSA plans (including infertility
    and transgender coverage)

    ·        
    2 medical plan choices with $0 paycheck
    contribution

    ·        
    Vision & dental plans (including orthodontic
    coverage)

    ·        
    Healthcare and Dependent Care Flexible Spending
    Accounts

    ·        
    Company Paid HSA Contribution when enrolled in
    the High Deductible Medical Plan with HSA

    ·        
    Company paid Life, AD&D, short-term and
    long-term disability

    ·        
    401(k) match, Employee Stock Purchase Plans, and
    other financial benefits

    ·        
    Employee Assistance Program, Sick and Vacation
    time (Flex Time for salary positions), and Paid Holidays

    ·        
    Back-up childcare and employee discounts

    ·        
    Voluntary plans such as critical illness,
    hospital indemnity, accident insurance, and pet insurance

    ·        
    Voluntary Identity Theft and Legal Services
    plans

    ·        
    Adoption and surrogacy benefits