Conseiller(ère) en Pièces Détachées – Parts Advisor H/F – Tours

Tesla

  • Full Time

Responsibilities

Le rôle

Chez Tesla, nos Parts Advisors jouent un rôle important dans les opérations de service, offrant un soutien essentiel aux techniciens et clients dans notre mission qui est d’accélérer la transition du monde vers l’énergie durable.

En tant que Parts Advisors, vous fournirez un soutien essentiel en pièces au Service Center, vous assurerez la liaison avec d’autres départements et vous concentrerez sur le développement continu de vos compétences. Nous avons créé l’un des véhicules les plus innovants jamais fabriqués, et vous contribuerez à assurer un service tout aussi innovant aux clients.

Pour réussir chez Tesla, vous devez être énergique, très organisé et travailler intelligemment. Vous devez avoir une passion pour la marque et vous épanouir dans un environnement de travail en équipe.

Requirements

The Role

At Tesla, our Parts Advisors play an important role in service operations,
offering fundamental support to both Technicians and customers in our mission
to accelerate the world’s transition to sustainable energy.

As a Parts Advisor, you will provide critical parts support to the service
centre, liaise with other departments, as well as focussing on the continuous
development of your skills. We’ve created one of the most innovative vehicles
ever made, and you will help ensure an equally innovative service to customers.

To succeed at Tesla, you must be energetic, highly organized, and smart
working. You should have a passion for the brand and the ability to thrive in a
team environment.

 

 

Responsibilities

·        
Source and allocate parts to service locations, technicians and mobile
technicians

·        
Review jobs that are planned, receive and check quality of the relevant
parts and ensure all paperwork is accurate

·        
Accurately record parts transactions and data into the system, maintaining
excellent attention to detail and escalating any issues

·        
Escalate any parts issues from internal or external suppliers

·        
Monitor inventory within the parts system, rearranging any appointments
where the parts will not be available on time if required

·        
Ensure excellent organization of the warehouse to Tesla standard

·        
Consistently manage the stock level, material and warranties in the system

·        
Communicate any updates to technicians and Service Centers when required

·        
Answer phone calls, emails and walk-ins from customers, addressing any
customer concerns and ensuring an exceptional customer experience

·        
Pick up and deliver parts using van or forklift, engaging 3rd parties when
necessary

·        
Confidently support the technician team, collaborating with other
departments when required

·        
Ensure all health and safety regulations and procedures are adhered to, for
both employees and customers

·        
Process returned warranty parts for review

 

 

Requirements

·        
Proven work experience within warehousing, logistics or automotive
industries

·        
Ability to thrive in a team-based environment and achieve common goals

·        
Willingness to learn new and innovative automotive technologies to further
develop in role

·        
Excellent communication skills and ability to establish and maintain strong
working relationships with both internal stakeholders and customers

·        
Ability to effectively handle multiple priorities, organize workload, and
meet deadlines and solve problems

·        
Basic understanding of automotive techniques related to vehicle repair

·        
Digitally savvy – ability to adopt and adapt quickly to new technology and
systems

·        
Able to communicate, read, and write effectively in the English language,
and other local languages if required

·        
Strong knowledge of MS
Office

·        
Must have had a valid driver’s license and maintain a valid and safe
driving record

·        
Possession of a forklift certificate is desirable