Commercial Field Manager – Southeast

Tesla

  • Full Time

Commercial Field Manager

Tesla’s Mission is to accelerate the
world’s transition to sustainable energy

THE ROLE 

Tesla is seeking an
experienced and dynamic Field Manager to provide technicians/electricians with
training opportunities, manage schedules, follow up on open
cases, actively monitor fleets, and fulfill preventative
maintenance obligations. The Field Manager will be responsible for most,
if not all, post-installation responsibilities and service work as it
relates to performance and system uptime with the support of associated
engineering and deployment teams. 

RESPONSIBILITIES 

  • Manage Service Technicians/Electricians, set schedules
    and priorities to aid in the troubleshooting and repair of equipment
    within assigned region  
  • Be ready to travel for extended periods of time
    covering multiple locations in respective region with minimal notice 
  • Maintain high levels of communication and feedback
    within the service organization; prepare daily updates of work completed,
    problems identified, and future timelines 
  • Exercise discretion and independent judgment while
    overseeing the field service work and their successful
    completion of work orders as they relate to troubleshooting down or
    underperforming systems 
  • Evaluate the work of technicians and electricians
    to provide both quarterly and yearly performance
    reviews 
  • Provide necessary “On-boarding” and training resources
    to Field Service Technicians 
  • Work with Engineering and Training departments to
    ensure effective processes are in place 
  • Responsible for the day to day operation. Including
    acting on actual events, arrange resources and monitor the
    progress 
  • Control overall regional spend and when needed propose
    cost effective solutions 
  • Responsible, together with territory manager, for
    the creation, delivery, efficiency, and productivity of the Operation
    & Maintenance program in the field, both directly and with key
    partners 

REQUIREMENTS 

  • Will have 2+ years of experience working within
    maintenance and operations 
  • Experience working as a manager  
  • Ability to manage voluminous amounts of data 
  • Experiencing writing Root Cause Analysis and Corrective
    Action Reports. 
  • Will have 2+ years experience creating
    Scopes of Work for maintenance or electrical services. 
  • Recent training and current certification as required
    in OSHA / NFPA 70E / Safety experience with PV systems 
  • Excellent computer skills especially using Excel,
    Outlook, and Word 
  • Excellent written and verbal skills both from a
    technical and client facing perspective 
  • Excellent customer service skills  
  • Clean DMV printout and valid Driver License 
  • Regular, reliable and predictable attendance
    required 
  • Ability to work well with others in a collaborative
    team environment 

EMPLOYEE BENEFITS 

  • As a full time Tesla employee, you will receive full
    benefits from day 1 for you and your dependents. 
  • 2 medical plan choices with $0 paycheck
    contribution 
  • Vision & dental plans (including orthodontic coverage) 
  • Company paid Life, AD&D, short-term and long-term
    disability 
  • 401(k), Employee Stock Purchase Plans, and other
    financial benefits 
  • Employee Assistance Program, Paid Time Off, and Paid
    Holidays 
  • Back-up childcare and employee discounts