Responsibilities

Tesla’s Associate Virtual Service Leaders are responsible for driving excellent results in customer service and operational efficiency in our virtual service teams.

Requirements

-Educational experience:
Bachelor’s degree or equivalent professional experience.

– Professional
experience: Prior leadership experience in a service-focused industry.
Automotive expertise is not required.

– Leadership experience:
Experience leading teams and managing a diverse group of roles and
responsibilities.

– Process / operations
experience: prior experience leading field, technical repair or manufacturing
teams in a fast-paced, technology-driven environment with strong customer
facing responsibilities. Experience running complex processes using Lean or
other techniques is strongly preferred.