Assistant Service Manager / Service Manager

Tesla

Responsibilities

Tesla Service Managers
are the leaders of our service teams. In this role, you will be responsible for
developing teams, managing day-to-day operations, and preparing Tesla Service
to meet the needs of our customers. We hire leaders who want to run a service
business and be a part of a revolutionary and unprecedented part of history, as
we transform the way we view service here at Tesla.

 

You will be responsible
for developing, leading and driving critical regional business programs in a
high growth and fast paced environment, taking on complex business challenges
and setting targets that align with the strategic vision for Tesla. Due to our
rapid growth, these targets will be extremely challenging. Most of what we are
doing has not been done before and joining this team is a rare opportunity to
set a standard that will continue to transform automotive transportation.
The role will report to our Regional Service Manager.

 

We need you to deliver
excellent results, and think not only outside the box, but to forget about
boxes altogether.

Requirements

Our Service Managers act
in the best interest of Tesla by demonstrating sound judgment. You must have a
passion for our mission, our people, and our customers.

Technical acumen is
required – you must develop a knowledge of all Tesla products, as well as
Service systems, processes, and procedures.

Attitude and approach is
everything. You must:

  • Be
    a leader and a team-player.
  • Take
    ownership, and create a culture of accountability
  • Love
    to change the status quo and work well in high-pressure situations. Exceptional
    prioritization and time management skills are essential for success.
  • Be
    strategic and proactive. You must think and plan ahead to give your team the
    tools they need to be successful.
  • Be
    self-aware, flexible and open-minded.
  • Possess
    a rare combination of mental agility, analytical thinking, hands-on problem
    solving, and a customer-service mindset.
  • Be
    an advocate for your customers and your team. Your success depends on theirs.
  • Be
    authentic, be real!
  • Must
    be fluent in Cantonese, Mandarin, and English
  • Professional
    experience: Prior leadership experience in a service-focused industry.
    Automotive expertise is preferred.