Sr. Program Manager, Business Operations, Collision Repair


Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

Role Summary

Responsible for assisting in developing and implementing Rivian’s North American Corporate Collision Repair Program. This role will require high levels of energy and initiative, independent judgement and cross-team collaboration. Must be able to complete projects in a compressed timeline.



  • Support the design and execution of Rivian’s North American Corporate Collision Repair Program · Research, investigate and support procurement of body shop management and estimating software to be used by corporate locations
  • Work with appropriate internal software teams to integrate external 3rd party collision repair software systems
  • Establish standard operating procedures for business operations of a collision center
  • Identify and create levels of skill & experience for estimators and managers career path
  • Collaborate with the Rivian Facilities Team during design and buildout of collision repair facilities
  • Work with the Rivian Training Team to identify proper training for the proper repair of Rivian Vehicles
  • Ensure that programs and processes are developed, assessed, communicated, and administered in compliance with Rivian’s objectives.
  • Work with Technical Operations Program Manager to establish successful collision repair facilities
  • Interact with the entire Service Engineering & Operations Organizations
  • Create reports to show progress and growth of the program


  • 7+ years experience in a corporate office setting
  • Body Shop Management experience required
  • Frequent travel required
  • Effectively handle multiple priorities, organize workload, and meet project deadlines
  • Ability to work independently, accurately, and effectively in performing task or duties as assigned to completion
  • Good project management skills and ability to work within guidelines
  • Develop and create linear process flow charts
  • Professional demeanor, strong communication, writing and presentation skills
  • High proficiency in Microsoft Word, PowerPoint, Excel, and Outlook
  • Able to work efficiently under high amount of work/stress.
  • Willingness to work in a strong cross functional environment
  • Ability to manage multiple projects across varying geographic locations simultaneously
  • Appropriate interpersonal styles and communication methods to work effectively with internal and external partners.
  • Bachelor’s degree or equivalent work experience
  • Automotive collision repair process knowledge preferred


Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

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