At Mobileye, we foster a hybrid-friendly environment, combining work from office and home.
What will your job look like:
Building good customer relationships and being in front in case of an issue to avoid escalation
Handling customer issues in harmony without conflicts
Responding to customers in short SLA and with professionality
Leading lesson learned
Working closely with Quality, RMA, engineering, Finance , Sales and Legal
Tracking issues and raising flags in advance
Establishing automation to avoid manual work
Problem solving , finding the right solution for customers needs
Sending reports to C-Level
Leading PCI/PCN process with customers and internal teams
Managing samples supply chain
Documentation – creating processes and maintaining current documents
Working with Sales to get Forecast for customers, align it with ST , inventory , accurate frequency
Defining KPIs
All you need is:
B.Sc. in, Industrial Engineering, Hardware Engineering, or equivalent
At least 3 years experience in semiconductors field as: sales, customer success or technical position
Excellent communication skills in English (both verbal and written)
Highly organized; able to follow-up on multiple complicated tasks in parallel; interface with many varied technical stakeholders
Ability to identify issues, determine root cause and recommend accurate and actionable solutions to improve customer’s experience
Self-starter, high attention to details and self-learning skills
Ability to function well under pressure, with heavy workload (tight deadlines) and multitasking abilities
Great people skills
Effective project management skills
Mobileye changes the way we drive, from preventing accidents to semi and fully autonomous vehicles. If you are an excellent, bright, hands-on person with a passion to make a difference come to lead the revolution!
