Revenue Operations Analytics Manager

Lyft

  • Full Time

Revenue Operations Analytics Manager

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

The Revenue Operations team is situated at the heart of Lyft’s business and acts as the “glue” for the organization, working with/across all cross-functional teams, Lines of Business and with our Executives to align and deliver on our business objectives. We are a dynamic, fast paced team which is responsible for Rideshare P&L management, company’s strategic plans and performance, tackling complex marketplace and operational challenges, understanding the interconnectedness of our business, shaping critical business decisions, developing detailed business plans, identifying strategic opportunities and executing actions/plans to achieve our company objectives. The Market Balance team is embedded within the Revenue Operations team and is responsible to optimize the supply & demand marketplace to key business objectives via the use of product levers, analytical insights, operational rigor and building feedback loops on data science model performance.

Responsibilities:

  • Deeply understand Lyft’s business, our strategy, the markets in which we operate, metrics, processes, competitive position and levers we use to manage our business.
  • Own the Rhythms of Business for Supply & Demand levers, weekly/quarterly/annual planning and execution.
  • Responsible for coordinating and collaborating with stakeholders to create daily, weekly and quarterly investment plans. 
  • Responsible for intervening/adjusting overrides and coordinating investments (eg, supply & demand incentives, experiments) against frameworks (owned/managed by Science), to support market balance, and ultimately developing/deploying plans that support company objectives.
  • Responsible for evaluating performance (plans vs actuals), tracking overrides, identifying/understanding performance gaps and addressing issues with appropriate teams.
  • Identify, evangelize, and capture opportunities to better run and scale our business via metrics monitoring, process improvement/automation, and optimized decision making.
  • Work cross-functionally with analytics, subject matter experts, data scientists, and product managers to understand business requirements, build insights into short/long term opportunities across supply & demand and create a feedback loop across the rideshare organization.
  • Present findings, recommendations, and results to cross-functional counterparts and senior leadership on a regular basis.
  • Develop a team of analysts into domain experts across multiple focus areas.
  • Respond quickly to ad-hoc, time-sensitive requests from senior leadership.
  • Support both short and long-term strategic planning for regions.
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Experience:

  • 7+ years of experience managing high performing teams
  • 8+ years experience in an analytics role or equivalent
  • B.S. in economics, applied math, statistics, engineering or other quantitative fields
  • Experience with transforming analytical insights into organizationally-adopted strategy
  • Comfortable working with very large data sets
  • Expert SQL experience
  • Experience with data visualization and BI tools like Mode
  • Strong oral and written communication skills; extremely attentive to detail
  • Ability to thrive in a fast-paced startup environment

Benefits:

  • Great medical, dental, and vision insurance options
  • Mental health benefits
  • Family building benefits
  • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
  • Pre-tax commuter benefits
  • Lyft Pink – Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

For candidates living in Colorado the expected base pay range is $146,410-$197,800 and depending on a variety of non-discriminatory factors, including qualifications, experience and geographic location.

This role is work-from-anywhere, excluding the following states and territory: Alabama, Arkansas, Delaware, Iowa, Kansas, Maine, Mississippi, Nebraska, New Hampshire, North Dakota, Oklahoma, South Dakota, West Virginia, Wyoming, Puerto Rico

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment  without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

Until further notice, Lyft employees working in the United States and Canada in any capacity (on a daily or hybrid schedule, remote, or as a visitor) are required to provide proof that they are fully vaccinated and up to date against COVID-19. Fully vaccinated and up to date means an employee has: 1) received all recommended doses in a primary series of COVID-19 vaccine; and 2) either has received a booster dose or is not yet eligible to receive a booster dose but will do so when eligible. Lyft will maintain records associated with your vaccination history in a way that is compliant with all relevant Federal, state and local laws. Exceptions to this requirement are employees who require religious or medical exemption as approved through Lyft's accommodations process. New employees must provide proof of full vaccination or receive an accommodation exception approval prior to their start date.