Operations Associate

Lyft

  • Full Time

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is looking for a hands-on Overnight Operations Associate to help coordinate the operations of warehouse associates, drivers, and mechanics on the Lyft Bikes & Scooters team in Washington, DC. You will report to an Operations Manager, and work together to ensure reliability and availability of our scooter fleet, as well as overall operational excellence for the local micro mobility program. This team member will operate during the hours of 5pm-3am, 4 days per week.

If you share our vision for transportation that empowers local communities, reduces our environmental footprint, and brings people together, we’d love to meet you!

Responsibilities:

  • Manage daily operations of our central warehouse and maintenance facility 
  • With guidance and support from Operations team members, successfully run shifts that will include staffing supervision, repair and warehouse flow, fleet management, ground operations, and administrative duties
  • Oversee, dispatch, and route field associates to pickup, deploy, and reposition the bikes and scooters fleet
  • Report on shift operations; leave detailed and relevant handover notes for the next shift operator and keep management and staffing representatives informed of any relevant updates
  • Coordinate scheduling & tools for staffing, data accuracy, and daily productivity
  • Monitor and maintain operational and quality metrics to evaluate performance
  • Occasionally perform physical tasks including moving, charging, and maintaining scooters 
  • Collaborate with our field team to troubleshoot any potential issues and communicate solutions to Operations team
  • Help brainstorm, test and implement ideas for improving the rider experience and making behind-the-scenes operations more efficient and consistent

Experience:

  • Experience working in a complex, fast-moving, rapidly changing environment such as a distribution center, warehouse, restaurant, or delivery operation
  • Entrepreneurial mindset with a make it happen attitude
  • Obsessed with process improvement
  • Track record of working cross-functionally and influencing without authority
  • Strong team player but comfortable making decisions independently
  • Proficiency with common technology tools like smartphones, Slack, Google Sheets, Google Docs, etc. preferred
  • Ability to work non-standard work hours (5pm-3am, 4 days per week) as needed including working nights, weekends, holidays, and shift-based schedules

Benefits:

  • Great medical, dental, and vision insurance options
  • Mental health benefits
  • Family building benefits
  • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
  • Pre-tax commuter benefits
  • Lyft Pink – Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

Until further notice, Lyft employees working in the United States and Canada in any capacity (on a daily or hybrid schedule, remote, or as a visitor) are required to provide proof that they are fully vaccinated and up to date against COVID-19. Fully vaccinated and up to date means an employee has: 1) received all recommended doses in a primary series of COVID-19 vaccine; and 2) either has received a booster dose or is not yet eligible to receive a booster dose but will do so when eligible. Lyft will maintain records associated with your vaccination history in a way that is compliant with all relevant Federal, state and local laws. Exceptions to this requirement are employees who require religious or medical exemption as approved through Lyft's accommodations process. New employees must provide proof of full vaccination or receive an accommodation exception approval prior to their start date.