Bilingual Operations Associate

Lyft

  • Full Time

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is looking for a motivated and organized Bilingual Operations Associate to join our Providence team, full-time, with some time spent in our Boston office. In this role, you will be the face of Lyft, meeting with applicants and current drivers at our local facilities and preparing them for the exciting road ahead. This position will report into the Fleet Lead. If you consider yourself a self-starter, can find comfort in ambiguity, and don’t shy away from solving problems, you just passed the first test!  If you love working with people, and the thought of helping Lyft continue to build this incredible ride-sharing movement in Providence sounds exciting, we would love to meet you! 

Responsibilities:

  • Guide drivers through the onboarding process
  • Support applicants and drivers with your knowledge of the Lyft platform and Providence local market nuances
  • Perform pre and post applicant outreach to get drivers approved and on the road
  • Work with current drivers to solve any issues that they may have
  • Work on various special projects – managing their moving parts, timelines, and stakeholders – as dictated by unique business needs in an emerging market
  • Uphold Lyft’s high standard of service while working with all drivers and representing the Lyft brand both on and off the clock
  • Be the kind of person that doesn’t say ‘that’s not my job’ 

Experience:

  • 1+ year of experience in an in-person customer service role such as in retail, technical support or hospitality
  • Must have bilingual proficiency in Spanish 
  • Knowledge of the for-hire vehicle industry
  • Familiarity with the Providence area
  • Impeccable customer service and problem-solving skills
  • Excellent, clear verbal and written communication skills
  • What should come easy to you: patience, problem identifying, and solving, de-escalating situations, teamwork, and self-governance 
  • Team Player Mentality: We are all about THE TEAM, since we all know there is no “I” in TEAM
  • Extra points if you love ride-sharing so much that you're a Lyft driver too! 
  • Must have a valid unrestricted driver's license, satisfactory driving record and be insurable under Lyft's policy required

Benefits:

  • Great medical, dental, and vision insurance options
  • Mental health benefits
  • Family building benefits
  • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
  • Pre-tax commuter benefits
  • Lyft Pink – Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

 

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment  without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

Until further notice, Lyft employees working in the United States and Canada in any capacity (on a daily or hybrid schedule, remote, or as a visitor) are required to provide proof that they are fully vaccinated and up to date against COVID-19. Fully vaccinated and up to date means an employee has: 1) received all recommended doses in a primary series of COVID-19 vaccine; and 2) either has received a booster dose or is not yet eligible to receive a booster dose but will do so when eligible. Lyft will maintain records associated with your vaccination history in a way that is compliant with all relevant Federal, state and local laws. Exceptions to this requirement are employees who require religious or medical exemption as approved through Lyft's accommodations process. New employees must provide proof of full vaccination or receive an accommodation exception approval prior to their start date.