ServiceDesk Specialist

Lucid

  • Full Time

Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
 
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
 
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

We are looking for a ServiceDesk Specialist.  If you’re the kind of person who sees a problem, develops a solution, and creates an improvement no one’s asked for yet, then we want to talk to you! 

As the successful candidate, you will be responsible for ensuring all Technical requests are addressed in a timely manner while exhibiting exemplary white-glove service. Candidates should be excellent customer service representatives and organizers that have demonstrated the ability to learn quickly and work effectively in a fast-paced, rapidly changing environment. Our ideal candidate exhibits a can-do attitude and approaches his or her work with vigor and determination. 

 

The Role:

 

  • Be responsible for handling the Desktop Support services queue 
  • Help manage computer inventory and supplies 
  • Triage, prioritize and remedy end-user computer issues 
  • Work on projects in a results-oriented environment 
  • Open ServiceDesk tickets and dispatch to appropriate queue when unable to resolve issue.  
  • Responsible for creating and/or reviewing new process workflow documentation to publish in company knowledge base 
  •  

    Qualifications:

     

  • A minimum of 3- 5 years technical or customer support experience in a corporate support 
  • Excellent customer service ethics 
  • In-depth knowledge of Windows and Mac OS operating systems and broad knowledge of Microsoft products 
  • Hands-on experience with computer hardware 
  • Demonstrated knowledge of technical ability across a wide range of hardware, software, and mobile platforms 
  • Demonstrated knowledge of networking, DNS/DHCP, Active Directory 
  • Strong analytical and troubleshooting skills 
  • Demonstrated project management skills 
  • Excellent communication and organizational skills 
  • Demonstrated customer service skills 
  • BS or equivalent work experience 
  •  

     

     

     

     

    At Lucid, we don’t just welcome diversity – we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
    Notice regarding COVID-19 vaccination requirement as a condition of gainful employment within the United States
    At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus, and the increased transmissibility with recent variants, all new Lucid employees, whose job will be based in the United States, must provide original documentation confirming status as having received the prescribed inoculation (doses) based on the manufacturer’s guidelines on their first day of employment.
     
    Individuals seeking a medical and/or religious exemption from this requirement may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team.
     
    To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.