Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
The Service Manager, is responsible for the day-to-day operations of the Lucid Service Center, effectively managing a team of advisors, technicians, and parts staff to deliver Lucid’s vision of an exceptional Customer Experience. Our ideal candidate will demonstrate leadership within the organization, setting an example for their team while encouraging continuous improvement. He exhibits a hands-on, can-do attitude and approaches his or her work with rigor and determination. The Candidate will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast-paced environment.
The Role:
Manage and develop Service Team members and the day-to-day service business, including customer service interactions, reporting, and repairs
Ensure the team is providing the highest level of Lucid customer experience while developing lasting relationships
Address any client concerns or complaints quickly and professionally
Possess a working knowledge of all industry standards, regulations, restrictions, etc. in the country of operations and ensures department compliance
Delegate and direct all service tasks, ensuring customer vehicles are repaired and returned on time
Monitor employee work and provide guidance, ongoing training, and development as needed
Work effectively with Service Center technicians with the understanding that you may need to assist in repairs of Lucid Motors vehicles
Acquire a thorough understanding of Lucid Motor’s mission and the importance of your contribution through your role as a Service Manager
Assist with or perform administrative tasks
Have a passion for sustainable transportation and changing the automotive industry
Qualifications:
Technical School Certificate or relevant work experience
Minimum 10 years of varied automotive service experience with minimum of 5 years as a Manager
Exceptional ability to collaborate, motivate and lead individuals, groups, and vendors
Verifiable track record of excellence in Customer Service
Previous experience as an automotive technician
Willingness to assist with repairs on an as-needed basis
Exceptional organization and the ability to drive continuous improvement in a fast-moving environment
Excellent written and verbal communication skills in English and French, German
Ability to build a world-class team from the ground up
Ability to analyze and interpret internal reports
Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
At Lucid, we don’t just welcome diversity – we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
Notice regarding COVID-19 vaccination requirement as a condition of gainful employment within the United States
At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus, and the increased transmissibility with recent variants, all new Lucid employees, whose job will be based in the United States, must provide original documentation confirming status as having received the prescribed inoculation (doses) based on the manufacturer’s guidelines on their first day of employment.
Individuals seeking a medical and/or religious exemption from this requirement may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team.
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.
