Field Operations Trainer

Lucid

  • Full Time

Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
 
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
 
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

This role requires a proven trainer/facilitator with knowledge of sales, delivery, and/or service department operations, roles, practices, processes, and KPIs. The ideal candidate will also have experience with performance coaching and help support a strong Learning & Development culture within the team. 
 
As the Field Operations Trainer, you will help support the creation and delivery of our approach to customer engagement including training materials. Our field operations strategy prioritizes a world-class customer experience to assist in building the Lucid brand. The Field Operations Trainer plays a critical role in shaping this approach. This is a non-technical training role. 
 
The ideal candidate will thrive in ambiguous situations and demonstrate flexibility in the face of shifting priorities in a fast-paced environment. The ability to think big and focus on scalable, measurable processes which drive immediate results to help establish and support a strong learning culture are critical. Up to 50% travel could be required at times based on business needs. 
 

 

You will:

 

  • Deliver training materials for in-person and virtual classroom setting 
  • Help develop a wide array of learning content for Instructor-led and Virtual sessions including change management interventions, train-the-trainer workshops, and sales training 
  • Work closely with the Sales and Service Operations Managers to support onboarding of employees at new retail locations 
  • Demonstrate a strong and engaging presentation/facilitation presence, with the ability to listen and quickly adjust content to meet the needs of a diverse audience 
  • Provide employees with support to develop the skillsets required to produce a world class experience to guests in a retail environment 
  • Provide new employees with the skills sets required to produce a world class end-to-end ownership experience  
  • Work in close collaboration with facilitators, instructional designers, and operations teams to create a seamless experience for all learners 
  • Play a vital role in ensuring our Sales Associates are capable of achieving sales goals early in the process by providing a customer centric learning path 
  • Interact and work closely with Senior Leadership to determine specific training needs to align training goals with the overall Sales Department objectives 
  • Up to 75% travel based on business needs 
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    You bring:

     

  • 2+ years of training and/or content development experience for front of classroom environment 
  • 2+ years of experience in Sales Enablement, Sales Training, or a strong Fixed Operations facilitation background 
  • Understanding of Adult Learning principles and proven track record and how to apply them in a dynamic learning environment 
  • The ability to rapidly master new technologies, methodologies, and subject matter, and transfer this expertise to others 
  • A deep understanding of Fixed Operations concepts 
  • Strong interpersonal, communication and facilitation skills, both verbal and written in English and another European language or Arabic 
  • Project management skills and the ability to manage multiple projects with varying priority simultaneously 
  • Prior experience managing program ROI, metrics evaluation and reporting on program deliverables 
  • Strong interpersonal, communication and facilitation skills, both verbal and written 
  • Comfort navigating ambiguity, and an ability to perform in an undefined, unestablished environment 
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    Advantageous

     

  • Proficiency with Salesforce or other CRM 
  • Accelerated knowledge of Sustainable Energy and Electric Vehicle Industry  
  • Coaching certification and/or experience 
  • Prior experience in Retail Sales and/or Fixed Operations environment  
  • Proficiency with Microsoft Office  
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    At Lucid, we don’t just welcome diversity – we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
    Notice regarding COVID-19 vaccination requirement as a condition of gainful employment within the United States
    At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus, and the increased transmissibility with recent variants, all new Lucid employees, whose job will be based in the United States, must provide original documentation confirming status as having received the prescribed inoculation (doses) based on the manufacturer’s guidelines on their first day of employment.
     
    Individuals seeking a medical and/or religious exemption from this requirement may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team.
     
    To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.