Delivery Experience Analyst Europe, Salesforce

Lucid

  • Full Time

Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
 
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
 
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

Lucid is seeking a customer-oriented, articulate, and highly motivated Delivery Experience Analyst for Europe. We are looking for someone who can help create, monitor and steer the end-to-end customer delivery experience for Lucid. The role will create processes, develop KPIs, and build precise reporting to accelerate the growth of the Delivery organization. 

This role requires a mix of business process ideation, implementation, and monitoring. By being able to make the translation from data to actionable insights which you are able to present to stakeholders, you are actively contributing to the customer journey. Being one of the earliest members of our European Sales Operations team, you will have a unique opportunity for broad exposure across many functions.

The ideal candidate has a unique perspective on how to deliver personalized, memorable experiences for Lucid customers while constantly focusing on improving operational efficiencies. You are meticulously detailed, well-organized, and understand the critical nature of setting daily priorities.

 

The Role:

 

  • Work with Delivery leaders to develop and implement Lucid’s delivery process, from ideation through to system implementation and monitoring
  • Translate data to actionable insights and present these to your stakeholders
  • Build and maintain models to forecast the needs of the Delivery organization, including headcount and geographic throughput of vehicles
  • Work closely with our Salesforce Developers and Admins to build in the Salesforce platform the processes and data model required for the Delivery team to operate
  • Help develop KPIs specific to the delivery program. The three main focuses are: customer satisfaction, maximizing yield, and minimizing vehicle dwell time
  • Create and maintain concise and accurate reporting for Sales and Delivery leadership
  • Work closely with teams including, but not limited to: Sales; Order Operations; Delivery Advisors; Delivery Operations; Finance; Service; Logistics to ensure the customer is prepared to take delivery of their vehicle(s)
  • Be uncompromising in pursuing data integrity and building data generation processes that will scale
  • Increase the efficiency of our Sales and Delivery teams and systems in preparation for rapid growth
  • Provide support to business partners for ad-hoc initiatives
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    Qualifications:

     

  • 3+ years of relevant experience in Sales Operations, Analytics, or similar role
  • BS/MS degree in Engineering, Mathematics, IT, or quantitative Business fields
  • Experience in Business Process Management, including proficiency in requirement gathering and documentation
  • Strong knowledge of the Salesforce platform and how it can be configured and customized
  • Salesforce reporting and dashboard-building expertise
  • Experience building advanced forecasting models in Excel
  • Excellent communication and organizational skills and the ability to relentlessly prioritize
  • Willingness and flexibility to learn a broad range of skillsets in a fast-paced, exciting environment
  • Advantageous
  • Salesforce Admin certification
  • SQL and Tableau proficiency
  • Experience with working with customers
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    At Lucid, we don’t just welcome diversity – we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
    Notice regarding COVID-19 vaccination requirement as a condition of gainful employment within the United States
    At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus, and the increased transmissibility with recent variants, all new Lucid employees, whose job will be based in the United States, must provide original documentation confirming status as having received the prescribed inoculation (doses) based on the manufacturer’s guidelines on their first day of employment.
     
    Individuals seeking a medical and/or religious exemption from this requirement may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team.
     
    To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.