Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
The Assistant Service Manager will be responsible for assisting the service manager in the day-to-day operations of the Lucid Service Center, effectively assisting to manage a team of advisors, technicians, and parts staff. The ideal candidate will demonstrate leadership within the service center, setting an example for their team while encouraging continuous improvement. Our ideal candidate exhibits a hands-on, can-do attitude and approaches his or her work with vigor and determination. The ASM will be responsible to ensure the work orders are detailed, complete and properly filled out. In addition, they will continuously be following the flow of work to determine everything is being done to provide the best customer experience possible. The Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast-paced environment
Assist in managing and developing Service Team members and the day-to-day service business, including customer service interactions, reporting, and repairs
Ensure the team is providing the highest level of Lucid customer experience while developing top of the line, everlasting professional relationships with our clients/vendors
Address any client concerns or complaints quickly and professionally
Possess a working knowledge of all industry standards, regulations, restrictions, and ensures department compliance
Delegate and direct all service tasks as directed by service manager, ensuring client vehicles are repaired and returned on time
Monitor employee work and provide guidance, ongoing training, and development as needed
Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Service Manager
Assist with or perform administrative tasks
Have a passion for sustainable transportation and changing the automotive industry
High School Diploma or GED equivalent
Minimum 5 years varied automotive service experience
Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
Verifiable track record of excellence in Customer Service
Previous experience as an automotive technician
Willingness to assist on repairs on an as needed basis
Exceptional organization and the ability to drive continuous improvement in a fast-moving environment
Excellent written and verbal communication skills
Assist in building a world-class team from the ground up
Ability to analyze and interpret internal reports
Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
Ability to travel on an as-needed basis
Must possess a valid driver license
AA/BS in either Automotive Technology or Business Management, or equivalent work experience
Knowledge of HV systems, LV systems, and EV powertrains
Start-up experience and related fast-paced environments
Previous OEM specific EV experience and training
EPA 609 Certification
At Lucid, we don’t just welcome diversity – we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
Notice regarding COVID-19 protocols
At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus all new Lucid employees, whose job will be based in the United States may or may not be required to provide original documentation confirming status as having received the prescribed inoculation (doses). Vaccination requirements are dependent upon location and position, please refer to the job description for more details.
Individuals in positions requiring vaccinations may seek a medical and/or religious exemption from this requirement and may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team.
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.