Global Operations Manager, City Success, EMEA

Lime

Lime is the world’s largest shared electric vehicle company. We are on a mission to build a future of transportation that is shared, affordable and carbon-free. Named a Time 100 Most Influential Company in 2021, Lime has powered more than 250 million electric bike and scooter rides in more than 200 cities across five continents, saving an estimated 60+ million car trips. Learn more at li.me!

We are looking for an entrepreneurial, results and process-driven, hands-on individual to join our Global Operations team. As a City Success Manager, you will be the expert in data, product and operations for the core regions that you own, developing and implementing best in-class solutions, ensuring operational excellence, supporting our core business growth, creating and sharing best practices in synergy with Local Operations.

 

What You’ll Do

 

  • Be a champion for Lime’s city customers, working cross-functionally with internal stakeholders, including product, software, data analytics, research, customer support, and business development in order to continuously deliver and excel on Lime’s commitments to cities
  • Track and monitor key city success metrics for all product and operational initiatives, ensuring the best service possible for the city, its communities and riders
  • Partner with data insights, business intelligence, research and reporting teams to build and deliver key ridership insights, regular program reports uniquely tailored to the city’s priorities and policy needs
  • Be a product operations expert, working closely with both local operations, policy and government relations teams, to strategically develop, implement, and communicate crafted product solutions to best meet the city’s unique traits and needs
  • Drive market development efforts, working closely with local teams to build strategic operations plans, then owning the product implementation and setup, including in-market special projects, demos and tests
  • Engage with key community stakeholders, building Lime’s local presence and value offering within its communities
  • Drive innovation and industry-leading solutions, listening closely to your local, regional and global peers, sharing, learning, and applying best practices intelligently in your cities
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    About You

     

  • An accomplished operator with a problem solving mindset, having prior experience at a technology company, where cities were a key customer is a big plus
  • Background in urban development, transport planning, public policy, product development, or industrial design is an advantage
  • Strong communication skills with the ability to effectively communicate to very diverse audiences, mediate and bring multiple parties onboard for cross-functional effort and build trust by delivering
  • Customer obsessed, always ensuring the best-in-class experience, support and solutions are delivered
  • Data-driven with an ability to decode and use data to build a compelling narrative and then influence decision-making. SQL or Python knowledge is essential. Knowledge of GIS is a plus
  • An owner with a bias for action, always ensuring the job gets done with efficiency and speed
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    What We Offer

     

  • Opportunity to revolutionize transportation globally with the leader in urban mobility solutions
  • Scale with a rapidly growing organization, with tons of opportunity for growth
  • Play a role in the transformation of urban mobility and sustainability
  • Work with a team of fun and motivated individuals
  • Competitive salary and benefits
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    Lime is an Equal Opportunity Employer, but that’s only the start. We strive to build a workforce composed of individuals with different backgrounds, abilities, identities, and mindsets—not just to do great work, but to become a better company and grow as individuals.