Service Training Instructor (SCR) (Coppell, TX, US, 92708)

Hyundai

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It’s time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

 

Reports to

Senior Manager, Field Service Training

Location

NHQ

Exempt Status

Exempt

Vehicle Benefit

4 Employee Vehicle Lease(s)

Purpose

~ Primary purpose is the education of Hyundai dealership technicians in the operation, diagnostic strategies and proper repair of Hyundai vehicle mechanical systems by facilitating Service Technical Training classes at the Region Training Center and remote locations. This position’s success is measured by HMA’s Fixed Right First Time performance.

~ From time to time the individual may facilitate non-technical service training that supports other dealership service department operations as directed by the Regional Field Service Training Manager.

Major Responsibilities

~ Present Technical Training classes to dealership technicians with the goal of improving skills that build Fixed Right First Time scores.

~ Assist HMA National Training Staff in the development of effective technical training curriculum.

~ Ensure Regional Training Facility, tools, student guides, literature, vehicles and P.C. Center are properly maintained to industry leading standards.

~ Assist Regional Field Service Training Manager with scheduling for effective coverage of curriculum.

~ Support DPSMs and Regional Parts & Service Manager in exceeding targets in training penetration, customer satisfaction and associated Fixed Right First Time scores.

~ Maintain offsite training facility if assigned. Liaison between NHQ facilities and AutoEver on action items. Secure HMA assets, maintain IT equipment, maintain vehicles and respond to building alarms as appropriate.

Major Responsibilities (continued)

Authority

~ As a key HMA image builder to Hyundai dealership technicians, this individual is expected to exercise discretion in presenting Technical and Non-technical materials using creativity to match each class’s attendees needs while fulfilling all HMA requirements for the training.

Education

~ Bachelor’s degree preferred

Related Experience

~ Five to six years of experience of which at least five years are directly related experience in automotive operations.

~ Classroom Presentation.

~ Training Program attendance a plus.

Skills/Knowledge

~ Excellent adult education/classroom presentation skills.

~ Excellent time management skills.

~ Excellent communication skills.

~ Full understanding of automotive systems.

~ Shop management skills.

~ Knowledge and skill in developing effective presentations using PC software such as PowerPoint, etc.

Certification Required

~ ASE certification preferred.

Physical Requirements

Normal office duties

Compensation & Benefits

 

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws.  The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.