Field Service Engineer (Atlanta, GA, US, 30066)

Hyundai

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It’s time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

 

Reports to

Senior Manager, Field Service Engineering

Location

Central Region
Western Region
Eastern Region
South Central Region
Southern Region
Mid-Atlantic Region
Mountain States Region

Exempt Status

Exempt

Vehicle Benefit

UVP
4 Employee Vehicle Lease(s)

Purpose

~ Provide on-site diagnostic and troubleshooting assistance to dealers and be instrumental in problem recognition and data collection from the field. 

~ Assist in Buyback Prevention final repair attempt and postmortem and give report to Service Engineering.

Major Responsibilities

~ Provide on-site diagnostic, troubleshooting and technical assistance direction to dealers in compliance with Hyundai repair policies and procedures.

~ Identify emerging technical conditions and concerns occurring at dealerships and be instrumental in problem recognition and data collection and report finding to Service Engineering.

~ Prepare written quality FSE reports containing photographs/illustrations/sample parts/videos, clearly explaining condition and recommended solutions.

~ Obtain incident components when requested and secure related data regarding condition. Forward supporting parts, subject data and documentation to Service Engineering as quickly as possible.

~ Work closely with Product Engineers to research reported or known concerns and study the effectiveness of proposed and implemented field solutions.

~ Assist the Regions regarding Buybacks by becoming involved in the following:

~ Final repair attempt for Buyback prevention.

~ Buybacks pending issues from Consumer Affairs department.

~ Buyback postmortem in finding what technically is defective in order for report to be submitted to Service Engineering.

Major Responsibilities (continued)

~ Acquire and maintain highest achievable Master Technician status with Hyundai (Platinum Certification).

~ Provide technical support to field staff, Consumer Affairs, Parts, Legal, and Warranty departments as required.

~ Conduct other tasks related to the Purpose of this Position as assigned.

Authority

~ Assist dealer technicians by identifying and recommending technical training that will help their development and diagnostic skills.

Education

~ Bachelor’s degree required.
~ Master’s degree a plus

Related Experience

~ Five to seven years of experience.

~ Automotive Retail and Wholesale experience desirable.

 

Skills/Knowledge

~ Proficient in Word, Excel, PowerPoint, Access, and Photoshop.

~ Use of Workshop and Diagnostic Equipment.

~ Excellent verbal and written communication skills.

~ Proven ability to work independently in the field while interdependent on headquarters staff.

~ Must be capable of multi-tasking, setting priorities and scheduling work activities with minimal supervision.

~ Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.

~ Must be a self-starter, enthusiastic, team player, committed, hardworking, honest, and effective.

~ Outgoing personality, works well as both a leader and a member of a team.

Certification Required

~ Dealership experience as an ASE Master Technician preferred.

~ Driver’s license and good driving record required.

Physical Requirements

Travel: 75% – 100%

Work Model

Compensation

Benefits

​​​​​​Actual pay will be based on skills, experience and education. Our total rewards package includes base salary, bonus and benefits. Benefits include healthcare insurance (medical/prescription, dental, vision), 401(k) company match, a quarterly employer enhanced contribution, basic life insurance, short- and long-term disability, employee assistance program (work/life balance programs and confidential counseling), expert medical services (provider referrals, second opinion), business travel accident insurance, health advocacy (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits), annual discretionary bonus, accrued vacation pay, company provided sick pay, vehicle lease program (monthly fee includes insurance and maintenance).

 

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws.  The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.