Engineer, Engine Systems (Fountain Valley, CA, US, 92708)

Hyundai

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It’s time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

 

Location

NHQ

Purpose

~The ideal candidate will focus on the continuous development and enhancement of the product quality and customer satisfaction of New and Current vehicles while leading the development of the tools required to diagnose and properly repair vehicles in the field related to Engine Mechanical, Fuel and HVAC systems.

~Responsible for validating product complaints, qualitative analysis, recalling and analysis of warranty parts and the reporting of any new and emerging as well as existing systematic product problems.

~Responsible for the development of countermeasures for (a) field repairs and (b) production in coordination with HMC and affiliated Groups.

~Responsible for timely distribution of all related Technical Service Bulletins including Recall Campaigns.

~Secure actions and support to achieve the highest ranking of CSI(FRFT), CR, VDS, IQS and HVR third party surveys related to the vehicle systems under their responsibility.

Major Responsibilities

~ Coordinate the collection and analysis of warranty return parts, dealer visits and on-car investigations to determine the cause of failure and initiate corrective action.

~ Monitor the analysis of Warranty and Techline databases, customer surveys, warranty parts analyses and Field Service Engineering reports on an ongoing basis to detect new systematic product issues and to gauge the effectiveness of countermeasures taken against known conditions.

~ Manage the development of field repair solutions and request the initiation of production changes as necessary. Manage the follow up of Quality Information Reports in the CCC website system to ensure that timely action is taken.

~ Manage the timely distribution of all Technical Service Bulletins (including Recall Campaigns) to Hyundai/Genesis dealers.

~ Ensure successful launches of new models and support of Launch Quality Monitoring Process.

~ Conduct Labor Time Study (LTS) on new models to ensure fair/adequate repair time and procedure for dealers and HMC/HMMA.

~ Coordinate and manage the Monthly Quality Report development each month.

Major Responsibilities (continued)

~ Work closely and cooperatively with various groups throughout the organization (Data Analysis Group, Field Service Engineers, Legal, Consumer Affairs, Warranty, Parts and Techline group to communicate/interchange technical and service related issues and resolutions.

~ Monitor and clearly identify J.D. Power IQS/VDS/CSI (FRFT) and CR Reliability (Durability) surveys liabilities and develop improvement and validation plans accordingly.

~ Evaluate, Troubleshoot and Diagnose vehicle installed field failure parts (improved QIR problem definition)

~ Oversee development of required Special Service Tools to assist Dealers with vehicle repairs.

~ Develop, support and conduct competitor benchmarking and customer preference studies.

~ Conduct other tasks related to the Purpose of this Position as assigned or requested.

Authority

~ Issue Quality Information Reports (QIR).

~ Issue Technical Service Bulletins (TSB).

~ Issue Dealer Communication System messages (DCS).

~ Provide technical support/direction to field staff, Techline and various internal HMA/GMA groups.

Education

~ Must be a high school graduate
~ Bachelor’s degree in Engineering, Computer Science, Information Technology, Applied Statistics/Mathematics, Mechanical Engineering or Automotive Engineering preferred.
~ Master’s degree a plus

Related Experience

~ 2 to 7 years of working experience

~ Automotive Retail and Wholesale experience preferred.

Skills/Knowledge

~ Proficient in Word, Excel, PowerPoint and Access.

~ Thorough automotive technical knowledge required.

~ Strong written and oral communication skills.

~ Strong analytical/problem solving ability.

~ Strong data management/general and statistical analysis/reporting

~ Individual must be well organized yet flexible to accomplish objectives that are often subject to change.

~ Must be able to work independently with a minimum of supervision and direction.

Certification Required

~N/A.

Physical Requirements

Normal office duties
Business travel as needed

Work Model

Hybrid

Compensation

$85,000.00 – $100,000.00 Annual

Benefits

Actual pay will be based on skills, experience and education. Our total rewards package includes base salary, bonus and benefits. Benefits include healthcare insurance (medical/prescription, dental, vision), 401(k) company match, a quarterly employer enhanced contribution, basic life insurance, short- and long-term disability, employee assistance program (work/life balance programs and confidential counseling), expert medical services (provider referrals, second opinion), business travel accident insurance, health advocacy (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits), annual discretionary bonus, accrued vacation pay, company provided sick pay, vehicle lease program (monthly fee includes insurance and maintenance).

 

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws.  The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.