CX Loyalty & Retention Manager (m/f/d) (Offenbach, Hesse, DE, 63067)


CX Loyalty & Retention Manager


As a CX Loyalty & Retention Manager you will be managing a team towards operational planning to support department objectives. You will identify the need for a change and implement improvements of process and procedures, leading to creating value to business and corporate.

We want you to:

•    Set the CX Loyalty and Retention strategy taking into account local market requirements and develop implementation plan by market
•    Manage implementation and optimization of relevant IT systems to support relevant business processes
•    Develop CRM services across diverse channels, ensure their implementation and follow-up their success
•    Build tools & solutions to enable each customer touch point to have a complete picture of customer interactions
•    Position new digital initiatives for the customer in the customer journey eco system set from a CX point of view
•    Support management of IT & CX related budget
•    Manage cooperation with internal interfaces to support shared planning and mutual understanding
•    Enhance Blue link & MyHyundai customer benefits
•    Create a system that allows proactive customer interaction based on coordinated business rules, including Campaign management, Mileage and MOT reminders
•    Develop sales in service concept and integrate it into the CRM architecture
•    Coordinate workflows with external business contacts as well as participate in related discussions

About you:

A true leader, you love helping others to be the best they can be. Thinking without barriers and seeing beyond borders? It’s in your nature. Because creating new value is what you do. Here, your passion and influence will inspire us to always find a better way as you identify changes and innovative opportunities to drive our business forward.

You will also need to have:

•    University Degree (Bachelor/MBA etc.)
•    Minimum 8 years’ experience in related position or specialization
•    Strong experience with CRM
•    Experience in Customer Lifecycle Management, Project Management as well as solid People Management skills
•    Strong Business comprehension
•    Excellent communication and teamwork skills
•    Time management skills and ability to work under pressure
•    Problem solving skills and ability to take responsibility
•    Fluency in English (both verbal and written)
•    Excellent knowledge of MS Office suit 

Rewards and Benefits:

•    You’ll enjoy a competitive salary, plus:
•    Flexible working hours and hybrid work policy
•    Continued learning and professional development
•    Car sharing and lease mobility program
•    Complimentary nutritious food and drink in our canteen
•    Complimentary fitness facility and company sport activities such as tennis, soccer, yoga, etc.