Manager, Aftersales Quality

The Company:

Faraday Future (FF) is a California-based mobility company, leveraging the latest technologies and world’s best talent to realize exciting new possibilities in mobility. We’re producing user-centric, technology-first vehicles to establish new paradigms in human-vehicle interaction. We’re not just seeking to change how our cars work – we’re seeking to change the way we drive. At FF, we’re creating something new, something connected, and something with a true global impact.

Your Role:  

As the Manager, Aftersales Quality, you’ll be working with some of the industry’s brightest minds to provide quality reports analysis. This position will own the roadmap of achieving best-in-class quality for Faraday Future’s vehicle. Collaboration across multiple stakeholders, ranging from customer service, field and service engineering, warranty return center, product engineering, and manufacturing is key to the product quality program's success. 

In this role, you will be a core partner in the overall ongoing quality definition and improvement processes as well as perform analysis reports from field cases, warranty analysis, User’s cases, FF services partners, etc.  Your role will be the doorway between the FF User product experience and with all ranks of the Aftersales Operation, Manufacturing, Product Management, Vehicle engineering and Test teams. 

 Additionally, you will:  

  • Own and execute the roadmap to achieving best-in-world quality on assigned products. 
  • Develop warranty, quality, and reliability metrics and dashboard capability with data science teams. 
  • Execute all required quality reporting requirements such as TREAD and DMV/NHTSA communications. 
  • Design and maintaindata analysis tools and programs to access FF warranty, customer survey, technical service data on a regular basis. 
  • Provide data categorization, prioritization, and issue regular reports, following parameters agreed with management. 
  • Coordinate with warranty returns center personnel and other cross-functional partners to triage permanent corrective action 
  • Collaborate with supplier quality and reliability teams to drive component-level improvements 
  • Provide quality and warranty perspectives and requirements into product and manufacturing process design 
  • Coordinate and support Service Engineering Team and customer care field programs 
  • Design and maintain measures to gauge vehicle quality and progress of problem resolution. 
  • Perform additional responsibilities as assigned 

Basic Qualifications: 

  • Undergraduate or graduate degree or equivalent experience 
  • 8+ years of experience in a product quality role 
  • Familiarity with automotive systems/components, design, testing, and instrumentation 
  • Strong communication and interpersonal skills – ability to present technical topics to senior management  
  • Manufacturing/assembly process experience 
  • Familiarity with reliability engineering concepts, modeling, and tools 
  • Strong statistical problem-solving capability, Six Sigma Green Belt preferred 
  • Experience with new product and process development 
  • Demonstrated quality improvements through the use of structured problem solving 
  • Experience working in a cross-functional environment 

Preferred Qualifications: 

  • Experience with governmental reporting and communications requirements 

Annual Salary Range:

$118,000 to $154,000, plus benefits and incentive plans

 Perks + Benefits

  • Equity grants for every employee
  • Healthcare + dental + vision benefits (Free for you/discounted for family)
  • 401(k) options
  • Relocation assistance + reimbursement
  • Casual dress code + relaxed work environment
  • Culturally diverse, progressive atmosphere
  • “Soul of Faraday” community outreach team

Faraday Future is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.