Senior Issue Management Engineer II


  • Full Time

We're Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced, self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

Cruisers have the opportunity to grow and develop while learning from leaders at the forefront of their fields. With a culture of internal mobility, there's an opportunity to thrive in a variety of disciplines. This is a place for dreamers and doers to succeed.

If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, join us.

The safety and systems team is looking for a lead to standardize and advance the process and infrastructure by which Cruise manages issues. In this position you will develop policies, procedures, and processes related to issue identification, management and remediation. This work is critical to enabling the fast paced development and growth Cruise leverages to scale driverless fleets to new markets internationally and across the United States. You will be tasked to understand the unique challenges of software development and validation within the AV space, develop metrics, processes and tooling that will be used to increase the efficacy of issue management and continuous improvement at Cruise. If you're interested in thinking outside the box with creative problem solving to make an impact that spans the entire company, let's chat!

What you’ll be doing: 

  • Implement a scalable end to end issue management framework to establish governance across multiple organizational competencies

  • Establish systematic, ongoing, process change management to ensure that test converge, and capacity are effective at preventing escapes

  • Partner with multi-functional teams to assure proper data integrity and linkage is in place in accordance with regulatory compliance requirements

  • Partner with issue owners to ensure a complete understanding of deliverables for outstanding Corrective Action Plans and milestones

  • Lead projects without authority by establishing strong relationships across all of Cruise

  • Generate data-driven analysis to influence decision making and project prioritization

What you must have:

  • 5+ years of proven experience in a sophisticated product development environment

  • Very comfortable operating in an ambiguous and dynamic startup environment with an evolving project scope.

  • Strong at communicating data-driven decisions to executive audiences

  • Experience building or innovating change control processes 

  • Passion for process development and optimization 

  • Ability to balance strategies using automation, process, tooling, and people as solutions

  • Proficient with Looker or similar data visualization tools

  • Proficient querying databases like Big Query

  • Ability to learn quickly, starting with little information and quickly becoming a specialist in your domain

  • BS or MS in Engineering or related field or equivalent combination education and experience

Bonus points!  

  • Advanced degree in related fields.

  • Certification in Lean Six Sigma.

  • Experience in rideshare, mobility, fleet management, or at a startup or tech company.

  • Experience working with requirements and safety management systems

The salary range for this position is $146,300 – 215,000. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, restricted stock units, and benefits. These ranges are subject to change.

Why Cruise?

  • Our benefits are here to support the whole you:
    • Medical / dental / vision, AD+D and life insurance
    • Subsidized mental health benefits
    • One Medical membership
    • Flexible Spending Account 
    • Monthly wellness stipend
    • 401(k) match 
    • Paid time off: vacation, sick, public health emergency, jury duty, bereavement and company holidays. 
    • Paid parental, family care and medical leave
    • Family care benefits: fertility benefits, Dependent Care Flexible Spending Account (subsidized by Cruise).
    • Non-remote employees: Pre-tax Commuter Benefit Plan, healthy meals and snacks 
    • CruiseFlex – a working policy for US-Based Cruisers that lets you and your manager find what working style is best for you, whether it’s primarily in-person, primarily at home or a combination of home and in-office time.
  • We’re Integrated
    • Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.
  • We’re Funded
    • GM, Honda, Microsoft, T. Rowe Price & Walmart have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organizations in the industry. Our deep resources greatly accelerate our operating speed.
  • We’re Independent
    • We have our own governance, board of directors, equity, and investors. Our independence allows us to not just work on the edge of technology, but also define it.
  • We’re Vested
    • You won’t just own your work here, you’ll have the potential to own equity in Cruise, too. We are competing in a market that is projected to grow exponentially, which gives our company valuation room to grow.
    • Recurring Liquidity Opportunity (RLO) – a unique equity program where employees, both current and former, have the option to sell any amount of their vested equity on a recurring basis, currently quarterly.
  • We’re Safety Conscious
    • We integrate #staysafe, our top priority at Cruise, into our everyday work. Through our Safety Management System, every Cruiser is asked to do their part by reporting any potential issues or hazards they observe and making continuous improvements. You’ll be able to contribute to safety at Cruise, no matter your job function or title.

Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives. 

We seek applicants of all backgrounds and identities, across race, color, ethnicity, national origin or ancestry, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.

Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email

We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives.

Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.