Director, Product Management, Services

ChargePoint

  • Full Time

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market. 

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fueling network of the future – check out our Engineering Blog.

Reports To: Sr. Director, Product Portfolio & Strategy 

 Are you a highly analytical, strategic thinker?  Do you enjoy dissecting business models and daydream about ways to increase adoption?  Do you want to do that at a mission-driven company that is transforming transportation by enabling everyone to drive electric?   

ChargePoint’s Product Portfolio team provides strategic direction and defines solutions to serve our commercial and fleet customers and EV (Electric Vehicle) Driver users. Our portfolio of solutions addresses the needs of various segments through a combination of hardware, software, services, and purchase models that match our customers’ goals.  

We are looking for an intellectually curious, analytical, creative, collaborative, user-centric, and strategic thinker who can communicate complex concepts in a structured way and drive alignment across a wide array of stakeholders. 

What You Will Be Doing 

As the global Product Portfolio Director for Services, you will lead a team to develop and manage services products that help our customers and users get the most out of their ChargePoint solutions. We are building a global portfolio of support, maintenance, professional, financial, and energy services that can efficiently serve customers across all our verticals and geographies. 

 As an integral part of the product team, you will work closely with customers, marketers, sales and business development leaders, experienced product managers, and cross-functional stakeholders to define the future of networked EV Charging deployment and operation at scale. 

 In this role you will: 

  • Craft a customer-centric product vision and strategy for a world-class global services product portfolio.  
  • Lead a team of services product managers to evolve ChargePoint’s service offerings, optimizing for rapid adoption, high customer satisfaction and retention. 
  • Apply expertise in business strategy, product planning, customer discovery and product development to orchestrate execution on the solution vision. 
  • Serve as the voice of our installation and field service partners within the product organization, charting a strategy to maximize ChargePoint’s solution value delivered through installers, electrical distributors, and field service partners. 
  • Lead in a highly matrixed cross-functional organization across Product, Marketing, Sales and Service, and Operations teams, aligning on market opportunity and needs, business priorities, and guiding the company as solutions are planned and introduced to the market.
  • Track market trends and competitive offerings, interface with customers and sales teams to ensure product direction and capabilities meet market needs and customer satisfaction goals. 

 What You Will Bring to ChargePoint 

  • 12+ years of experience, or 10- years plus an MBA, in consulting, business development, service/operational leadership, corporate strategy, or product management roles. 
  • Domain expertise in professional services, support, and field services delivery
  • Experience with multinational service product strategies; software attached to hardware is a plus
  • Ability to synthesize qualitative and quantitative insights, frame strategic choices, and drive decision making with a data driven approach. 
  • Strong Excel, Tableau, Salesforce.com, or other equivalent data analysis tools; financial modeling ability within a business context.
  • Experience working in less mature, hyper growth, business environments where you contributed to setting up and improving business practices.
  • Ability to juggle multiple priorities, seamlessly moving between strategy and execution
  • Ability to navigate ambiguity, work independently and be able to chart direction of complex, concurrent projects/programs.
  • Demonstrated ability to build cross-functional consensus and apply business judgement to complex strategic and operational challenges.
  • Ability to build and mentor a team
  • Excellent written and verbal communication skills and the ability to manage multiple and diverse stakeholders across businesses and leadership levels.
  • MBA or equivalent is preferred
  • Ability to travel internationally and support local teams in North America and Europe
  • Passionate about ChargePoint and our mission 

 Location 

Campbell, with high involvement with team members in US Pacific, Eastern and European time zones 

 We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. 

If there is a match between your experiences/skills and the Company needs, we will contact you directly. 

ChargePoint is an equal opportunity employer.  
Applicants only – Recruiting agencies do not contact. 

 #LIBB

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