We’re all on the front lines of customer service, no matter what role we’re in. We go above and beyond to serve others with high-quality products and hospitality they can rely on. We work hard to leave our customers with a smile.

We have grit. There is no job too small nor challenge too big. We are all-in. We think long term and always optimize for Lyft as a whole. We never say, “that’s not my job.”

We create an inclusive environment where everyone is safe to be themselves. We build trust by listening attentively, speaking candidly, and treating others respectfully. We have each other’s backs.

We have a bias for action and we value taking bold, calculated risks. We move fast and don’t make customers wait. When we fail, we learn from it, adjust, and try again.

We take pride in our work and whatever we do, we do it well. We assess our own work critically and we’re the first to call out our shortcomings. We continuously push ourselves and others to improve and set a higher bar.

We recruit, and develop exceptional talent. We collaborate and combine our powers to accomplish more than we could do alone.

We engage in thoughtful, direct, and respectful debate, even when it’s uncomfortable. Once we land a decision, we commit fully and move forward.

We stay connected to all the details, audit frequently, and continually seek deeper insights. We don’t take anything at face value and are skeptical when metrics and anecdotes differ.

We start with a big compelling vision, and work backwards to create and communicate a clear plan. We rally those around us and accomplish what others see as impossible.

While all the ingredients matter, we know that it’s the end result that counts. We carefully prioritize our time and resources to get the greatest impact for the customer and our mission. Despite setbacks, we rise to the occasion, and can be counted on to deliver results on time.